MamuteCloud Terms of Service

Acceptance of Terms

By accessing or using MamuteCloud, you affirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are accessing our Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not use our Services.

Description of Services

Services Offered

MamuteCloud provides infrastructure-as-a-service solutions designed for content delivery, DNS management, and object storage. Our services include:

Content Delivery Network (CDN) - We distribute your content across our global edge network, providing caching, content optimization, purge capabilities, and traffic routing. Our CDN supports custom origin configurations, cache rules, and advanced delivery optimizations.

Domain Name System (DNS) - We provide authoritative DNS hosting with global anycast routing, low-latency resolution, and support for advanced record types and DNSSEC.

SSL/TLS Management - We offer automated SSL/TLS certificate provisioning, renewal, and management to secure your web properties.

Object Storage - We provide S3-compatible object storage with high durability, availability, and performance for storing and retrieving unstructured data at scale.

Service Level Agreement

We strive to maintain high availability for our Services. Our target uptime is 99.9% for CDN and Object Storage services, calculated on a monthly basis. Scheduled maintenance will be announced at least 72 hours in advance through your registered email address and our status page. Promotional credit-funded services are provided on a best-effort basis without uptime guarantees.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, including the addition or removal of features, changes to service limits, and alterations to pricing structures. When making material changes that negatively impact your use of our Services, we will provide reasonable advance notice through email or dashboard notifications.

Account Registration and Security

Account Creation

To use our Services, you must create an account by providing accurate and complete information, including your name, email address, and payment information. You are responsible for maintaining the accuracy of your account information and must notify us promptly of any changes.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any authentication tokens. We strongly recommend enabling two-factor authentication (2FA) to protect your account. You must notify us immediately of any unauthorized access or security breach. You are responsible for all activities that occur under your account, whether authorized by you or not.

Account Restrictions

Each person or entity may maintain only one account unless explicitly authorized by MamuteCloud. Creating multiple accounts to circumvent service limits, abuse our promotional credit system, or engage in fraudulent activity will result in immediate termination of all associated accounts.

Billing, Credits, and Payments

Credit-Based System

MamuteCloud operates on a prepaid credit-based billing system. All services are charged against your account balance, which must maintain positive or neutral status for services to remain active. You can recharge your account balance manually or enable automatic recharging when your balance falls below a configured threshold.

Promotional Credits

New accounts may earn up to $25 USD in promotional credits by completing specific activities. These activities and their respective credit values are:

• Email verification: $10 USD
• Adding a valid payment method: $5 USD
• Enabling automatic recharge: $5 USD
• Activating two-factor authentication (2FA): $5 USD

Promotional credits expire 12 months from the date of issuance if not used. Credits are non-transferable, non-refundable, and cannot be exchanged for cash. Promotional credits are applied automatically before paid funds when calculating service charges. Abuse of the promotional credit system, including creating multiple accounts or providing false information, will result in immediate credit revocation and account termination.

Service Charges

We charge for services based on actual usage following a pay-as-you-go model. Billing is calculated based on various metrics depending on the service:

• CDN: Outbound bandwidth, requests, and optional features such as caching rules and advanced routing
• DNS: Query volume and hosted zones
• Object Storage: Storage capacity, bandwidth, and API operations
• SSL/TLS: Number of certificates and certificate types

Billing calculations occur on an ongoing basis throughout your billing cycle. Charges accumulate in real-time and are deducted from your account balance. Your billing dashboard displays both ongoing charges (amounts still accumulating for the current billing period) and paid amounts (previously deducted from your balance).

Balance Notifications and Service Suspension

Your account may be configured with specific balance notification thresholds. These thresholds can vary by account based on your usage patterns, service requirements, and account type. We send automated notifications when your balance reaches critical levels.

When your account balance becomes negative, your account enters a suspended state, and you will be unable to create new resources until the balance is restored to a positive value. Existing services may experience temporary pausing or limitation depending on the severity and duration of the negative balance. To reactivate suspended services, you must add funds to bring your account balance back to a positive state.

Payment Methods and Processing

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and, where available, alternative payment methods such as ACH transfers, wire transfers, and select regional payment options. All payment processing is handled through PCI-DSS compliant third-party payment processors. We do not store complete credit card information on our servers.

Billing Disputes

If you believe there is an error in your billing, you must notify us at support@mamutecloud.com with subject line "Billing Dispute" within 30 days of the charge appearing in your account. We will investigate all billing disputes and provide a resolution within 15 business days. Disputed charges will not be subject to collection activities during the investigation period.

Auto-Recharge

You may enable automatic recharging to maintain a positive account balance. When enabled, we will automatically charge your configured payment method when your balance falls below your specified threshold. You can configure the minimum balance trigger and the recharge amount through your account settings. Auto-recharge can be disabled at any time.

Acceptable Use Policy

Purpose and Scope

This Acceptable Use Policy defines the standards of conduct expected from all users of MamuteCloud's services. This policy applies to all users, including free tier users, paid customers, trial accounts, and whitelabel resellers. Violations of this policy may result in service suspension, account termination, content removal, or legal action as deemed necessary.

Lawful Use Requirement

You may use our Services only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations. You are solely responsible for ensuring that your use of our Services complies with all applicable laws in your jurisdiction.

Prohibited Content and Activities

You may not use our Services to transmit, store, distribute, or otherwise make available any content or engage in any activities that:

Illegal Content:

• Child Sexual Abuse Material (CSAM): Any content depicting, promoting, or facilitating child sexual exploitation or abuse is absolutely prohibited. Violations will result in immediate account termination, permanent ban, and reporting to law enforcement authorities including the National Center for Missing & Exploited Children (NCMEC) and appropriate international agencies.
• Illegal goods and services, including drugs, weapons, stolen goods, or counterfeit items
• Illegal gambling operations or content violating gambling laws
• Financial crimes including money laundering, fraud, identity theft, or credit card fraud

Intellectual Property Violations:

• Distribution of copyrighted materials without proper authorization, including movies, music, software, books, and other protected works
• Use of trademarks without authorization
• Distribution of proprietary software, source code, or trade secrets without permission
• Circumvention of digital rights management (DRM) technologies

Malicious Content:

• Malware, viruses, trojans, ransomware, spyware, keyloggers, or any malicious code designed to harm systems, steal data, or exploit vulnerabilities
• Phishing content designed to impersonate legitimate entities and steal credentials, financial information, or personal data
• Scams, fraud, false claims, pyramid schemes, or fraudulent activities
• Exploit tools designed to identify, exploit, or exacerbate security vulnerabilities without authorization

Harmful or Hateful Content:

• Content that promotes or incites violence, terrorism, or harmful activities
• Hate speech targeting individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics
• Harassment, threats, stalking, or intimidation of individuals
• Content that promotes or facilitates self-harm, suicide, or eating disorders

Privacy Violations:

• Collection, storage, or distribution of personally identifiable information (PII) without proper consent and legal basis
• Unauthorized surveillance, tracking, or monitoring of individuals
• Distribution of private or confidential information without authorization (doxing)
• Violations of data protection regulations such as GDPR, LGPD, or CCPA

Network Attacks and Abuse:

• DDoS attacks: Launching, coordinating, or facilitating distributed denial-of-service attacks
• Network scanning: Unauthorized port scanning, vulnerability scanning, or network mapping
• Brute force attacks: Password guessing, credential stuffing, or brute force methods
• Exploitation of security vulnerabilities without proper authorization
• Resource exhaustion: Intentionally consuming excessive resources to degrade service

Spam and Unsolicited Communications:

• Sending unsolicited bulk email (spam), SMS messages, or other communications
• Operating email lists without proper consent and unsubscribe mechanisms
• Harvesting email addresses or contact information through scraping or automated means
• Email spoofing or header manipulation to disguise message origin

Unauthorized Access:

• Accessing systems, accounts, or data without proper authorization
• Sharing, selling, or distributing account credentials
• Circumventing authentication or security measures
• Accessing services without proper payment or authorization

Fair Use and Resource Limits

Our Services are designed to support legitimate, good-faith use cases. While we offer scalable infrastructure, excessive or abusive usage patterns that negatively impact our Services or other customers are prohibited. Behaviors that violate fair use principles include:

• Using our Services primarily for cryptocurrency mining without prior written authorization
• Implementing automated scripts or bots that generate excessive or unnecessary load without legitimate business justification
• Engaging in price arbitrage or reselling of our Services without entering into an authorized reseller agreement
• Using free or promotional credits to provide commercial services to third parties without maintaining adequate paid account funding
• Generating artificial traffic or usage patterns designed to inflate metrics or abuse our promotional programs
• Operating services that generate disproportionately high costs relative to your account funding without maintaining adequate pre-payment

We reserve the right to implement rate limits, require pre-payment for high-volume accounts, or suspend accounts that exhibit usage patterns inconsistent with fair use principles. Before taking action on accounts suspected of fair use violations, we will make reasonable efforts to contact you and provide an opportunity to modify your usage or adjust your account funding.

Resource Limits and Quotas

Different account tiers may have specific service limits, including but not limited to:

• CDN bandwidth allowances
• Object Storage capacity and IOPS
• DNS query volume
• API request rates
• Number of resources (zones, buckets, certificates)

Exceeding these limits may result in additional charges, service throttling, or temporary service suspension until limits are adjusted or upgraded.

Content Responsibility

You are solely responsible for all content transmitted, stored, or distributed through our Services. MamuteCloud does not actively monitor customer content and acts as a service provider facilitating data transmission and storage. We do not pre-screen, approve, or endorse customer content. However, we reserve the right to remove content or suspend accounts when we become aware of violations of these Terms or applicable law.

Live Streaming

Live video streaming services, particularly for events generating significant concurrent viewership, require prior written authorization from MamuteCloud. We evaluate live streaming requests based on technical requirements, anticipated traffic patterns, and infrastructure capacity. Contact support@mamutecloud.com with subject line "Live Streaming Authorization Request" for authorization. Unauthorized live streaming may result in automatic throttling or service suspension.

Adult Content

We permit the distribution of adult content through our Services, provided such content is legal under applicable laws in your jurisdiction and complies with all other provisions of these Terms. Content must be legal in all jurisdictions where it is hosted, transmitted, and accessed. Content depicting minors in sexual or suggestive contexts is strictly prohibited and will result in immediate account termination and reporting to law enforcement authorities.

Service Optimization Requirements

Origin Server Configuration - When using our CDN services, you are responsible for properly configuring your origin servers to respond to requests within reasonable time frames (typically under 10 seconds), implement appropriate caching headers, handle cache validation requests correctly, and maintain adequate capacity to handle origin fetches and cache misses.

DNS Configuration - Do not point DNS records to services that violate this policy, implement reasonable TTL values (typically 300 seconds or higher), or use our DNS infrastructure for DDoS reflection attacks, phishing, malware distribution, or command and control operations.

Object Storage Usage - Store objects through proper API calls, implement appropriate lifecycle policies to remove unnecessary data, use appropriate storage classes for your access patterns, and do not use storage as a proxy for unauthorized content distribution.

Security Requirements

Vulnerability Reporting - If you discover security vulnerabilities in our Services, please report them responsibly to support@mamutecloud.com with subject line "Security Vulnerability Report". Provide detailed information, allow reasonable time for investigation and remediation, do not disclose publicly until we have addressed it, and do not exploit the vulnerability beyond demonstrating its existence.

Account Security - You are responsible for using strong, unique passwords, enabling two-factor authentication (2FA), restricting access to authorized personnel only, monitoring account activity for unauthorized access, and reporting security incidents promptly.

Data Protection - When handling personal data through our Services, implement appropriate security measures, comply with applicable data protection regulations (GDPR, LGPD, CCPA), have proper legal basis for data collection and processing, and implement encryption for sensitive data where appropriate.

Content Monitoring and Enforcement

MamuteCloud does not actively monitor or review customer content except as necessary to provide Services, investigate suspected violations, respond to legal process, or protect our infrastructure and other users. We rely primarily on user reports, automated security systems, and complaints from third parties to identify violations.

When we receive a complaint or detect potential violations, we will investigate the reported content or activity, contact you to provide an opportunity to explain or remediate, take appropriate action based on the severity and nature of the violation, and document actions taken for legal and compliance purposes.

Enforcement Actions may include:

• Warning and Notice: For first-time or minor violations, we may send a warning requesting remediation within a specified timeframe
• Content Removal: We may remove specific content that violates this policy without account suspension if violation is limited in scope
• Service Limitation: We may temporarily restrict certain features or impose rate limits while violations are remediated
• Service Suspension: We may suspend account access for serious violations, repeated violations, or while investigations are conducted
• Account Termination: We may permanently terminate accounts for severe violations, illegal activities, repeated violations after warnings, or abuse of our enforcement process
• Legal Action: We may take legal action and cooperate with law enforcement for serious violations involving illegal activities, security threats, or significant harm

Appeals Process - If you believe enforcement action was taken in error, you may submit an appeal to support@mamutecloud.com with subject line "Appeal Request" within 14 days of the action. Include your account identifier, description of the action taken, explanation of why you believe the action was in error, and supporting evidence or documentation. We will review appeals within 15 business days and provide a written response. Our decision on appeals is final.

Intellectual Property Rights

Your Content

You retain all ownership rights to content you transmit, store, or distribute through our Services. By using our Services, you grant MamuteCloud a limited, worldwide, non-exclusive license to copy, cache, distribute, and transmit your content solely to the extent necessary to provide our Services. This license terminates when you delete your content from our Services or close your account, subject to reasonable time required to remove content from backup systems and caches.

Our Platform

MamuteCloud and our Services, including all software, infrastructure, trademarks, logos, and documentation, are protected by intellectual property laws. These Terms do not grant you any ownership rights in our platform. You may not reverse engineer, decompile, disassemble, or attempt to derive source code from our Services except to the extent expressly permitted by applicable law.

Digital Millennium Copyright Act (DMCA)

We respect intellectual property rights and respond to valid notices of copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA). If you believe content distributed through our Services infringes your copyright, please submit a notice containing:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and information sufficient to locate it (e.g., URLs)
• Your contact information, including address, telephone number, and email
• A statement that you have a good faith belief that use of the material is not authorized
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner

DMCA notices should be submitted to: support@mamutecloud.com with subject line "DMCA Notice"

Upon receiving a valid DMCA notice, we will expeditiously remove or disable access to the allegedly infringing content and notify the affected customer. Repeat copyright infringers will have their accounts terminated.

Warranties and Disclaimers

Service Availability

While we strive to maintain high availability, our Services are provided on an "as is" and "as available" basis. We do not guarantee that our Services will be uninterrupted, error-free, or completely secure. Service interruptions may occur due to maintenance, technical issues, network problems, or circumstances beyond our reasonable control.

No Warranties

To the maximum extent permitted by applicable law, MamuteCloud disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that our Services will meet your requirements or expectations, that defects will be corrected, or that our Services are free from viruses or other harmful components.

Data Backup Responsibility

While we maintain redundant infrastructure and backup systems for operational purposes, you are solely responsible for maintaining independent backups of your critical data. We are not responsible for data loss resulting from deletion, corruption, transmission errors, or service interruptions.

Limitation of Liability

To the maximum extent permitted by applicable law, MamuteCloud, our affiliates, directors, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of our Services. This includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or any other commercial damages or losses.

Our total aggregate liability for any claims arising out of or related to these Terms or our Services shall not exceed the amount you paid to MamuteCloud during the 12 months preceding the event giving rise to liability. Where you have used only promotional credits without making any payments, our liability shall not exceed $100 USD.

These limitations apply regardless of the legal theory upon which your claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and regardless of whether we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless MamuteCloud, our affiliates, and our respective directors, officers, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of our Services
• Your violation of these Terms or our policies
• Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights
• Content you transmit, store, or distribute through our Services
• Your failure to comply with applicable laws or regulations

Account Termination and Suspension

Termination by You

You may terminate your account at any time by following the account closure process in your dashboard. Upon termination, you must delete all resources (CDN zones, DNS zones, storage buckets) before your account can be closed. We will provide prorated refunds for unused prepaid balances, minus any outstanding charges. Promotional credits are not refundable.

Termination by MamuteCloud

We may suspend or terminate your account immediately, without prior notice, if we determine in our sole discretion that:

• You have violated these Terms or other applicable policies
• Your account or usage poses a security risk to our infrastructure or other customers
• Your account has been used for fraudulent, illegal, or malicious activities
• Your account balance has remained negative for more than 30 consecutive days despite repeated notifications
• You have provided false or misleading information during registration or payment
• We are required to do so by law or legal process

Upon termination for cause, we are not obligated to provide refunds of prepaid balances or promotional credits. We may retain your data for a reasonable period to comply with legal obligations or investigate suspected violations.

Data Retention After Termination

Following account termination or closure, we will retain your data for 30 days to allow for potential data recovery or account reactivation. After 30 days, all account data, including stored content, configurations, and account information, will be permanently deleted and cannot be recovered. We may retain billing records, transaction logs, and audit trails for longer periods as required by law.

Dispute Resolution

Informal Resolution

Before initiating formal proceedings, we encourage you to contact us at support@mamutecloud.com with subject line "Dispute Resolution" to attempt to resolve any disputes informally. We will make good faith efforts to resolve disputes within 30 days of receiving notice.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. You agree that any legal action or proceeding between you and MamuteCloud shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, United States.

Arbitration

For disputes that cannot be resolved informally, both parties agree to submit to binding arbitration in Miami, Florida, under the rules of the American Arbitration Association (AAA). The arbitration shall be conducted by a single arbitrator agreed upon by both parties or, failing agreement, appointed according to AAA rules. The arbitration proceedings shall be conducted in English.

The costs of arbitration shall be borne by the losing party unless the arbitrator determines otherwise. Each party shall be responsible for its own attorneys' fees unless the arbitrator determines that one party's claims or defenses were frivolous or brought in bad faith.

Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Modifications to Terms

We may modify these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. When we make material changes, we will notify you by email at least 30 days before the changes take effect. We will also update the "Last Updated" date at the top of these Terms. Your continued use of our Services after changes become effective constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of our Services and close your account.

Whitelabel and Reseller Terms

Customers operating under whitelabel or reseller arrangements are subject to additional terms specified in their commercial agreements. Resellers are responsible for their relationship with end customers, including billing, support, and compliance with these Terms. MamuteCloud is not liable for disputes between resellers and their customers.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service-specific terms, constitute the entire agreement between you and MamuteCloud regarding your use of our Services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable and valid, or if it cannot be made enforceable, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by an authorized representative of MamuteCloud.

Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or fuel or energy shortages.

Contact Information

For questions, concerns, or notices regarding these Terms of Service:

MamuteCloud Support Team

Email: support@mamutecloud.com

• For legal inquiries: Use subject line "Legal Inquiry"
• For billing disputes: Use subject line "Billing Dispute"
• For dispute resolution: Use subject line "Dispute Resolution"
• For DMCA notices: Use subject line "DMCA Notice"
• For live streaming authorization: Use subject line "Live Streaming Authorization Request"
• For abuse reports: Use subject line "Abuse Report"
• For security vulnerabilities: Use subject line "Security Vulnerability Report"
• For appeals: Use subject line "Appeal Request"
• For law enforcement: Use subject line "Law Enforcement Request"